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Digital transformation initiatives AI

Two Toshiba AI technologies that create a world where human and things work in harmony

The digitization of a custom, serious world

The "digital revolution (fourth industrial revolution)," the tide of digitization progressing in every area of industry and society, is expected to bring major changes to industrial and social structures. It is connecting the real, physical world of industrial machinery, social infrastructure, human action and business activity with the cyber world via the Internet. This will make it possible to control the physical world by assessing and predicting conditions.

The Internet of Things (IoT), where AI can be applied, is growing, especially in the "custom, serious world" - the areas that deal with human life, safety, and security, such as factory optimization and automation, automated driving, finance, and medicine. The custom, serious world is the world where expertise has been developed and used over years by experts. For example, in the manufacturing area this work includes determining how to tie processes to those that precede and follow them, how to link different components, and how to combine them with precision. Diverse reconciliation using uncodified, implicit knowledge, such as the knowledge and techniques developed through past experience, and gut instinct based on them, has been carefully performed by experts with deep area expertise.

Toshiba is driving the digitization of the custom, serious world by applying its AI services, "SATLYS" and "RECAIUS", to the IoT. We are using our experience developed in many years for mission critical challenges in fields such as social infrastructure, and promote digital transformation in industrial areas such as manufacturing and energy. We are creating societies in which human and things can be coordinated in greater safety and convenience.


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Toshiba Analytics AI SATLYS

Professional services that take on challenges in a variety of areas

SATLYS supports the optimization and autonomization of systems. By doing so, it works with customers to resolve problems that are arising in areas such as manufacturing, social infrastructure, distribution and logistics, buildings and facilities, and energy.

For example, it identifies value in customer businesses from diverse IoT data such as inspection data, sensor data, operation data, and behavior data. This valuable data is used to solve a wide range of issues in the industrial area, from classification, forecasting, cause inference, anomaly detection, and failure prediction to value chain optimization and automatic process control.


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Toshiba Communication AI RECAIUS

Transforming workstyles and making life more comfortable through three AI areas

AI that deals with human is defined by three AI areas - digitization (situation assessment), knowledge base (information organization), and interaction (situational judgment). We provide AI platforms that mutually link these areas by supplying products that leverage the strengths of each of these AI technologies. Worksite knowledge is efficiently gathered and support is offered for human action and decision-making, tailored to situations. The goal is to create systems that enable everyone to work and live in comfort, innovating workstyles and providing greater lifestyle convenience.

1. Digitization

There is a growing need for speech interface technology as a means of easily accessing information systems in all areas of work and daily life. These technologies can be used to easily confirm conditions and create work records while working in areas which require hands-free system operation, such as package pickup and delivery work in the logistics area, site work in the nursing and medical area, and inspection and maintenance for social infrastructure. Processes such as report creation after work is completed can also be streamlined , which not only improves productivity, but also ensures accuracy and reduces workloads.

Toshiba Communication AI “RECAIUS”

2. Knowledge base

Experts make situational assessments in an apparently effortless manner. We consider the means by which they make these decisions as knowledge, and are developing technologies that use AI to replicate the knowledge of experts. Many experts assess conditions based on the occurrence of multiple phenomena, and compare them to chain reactions of situations they have prior experience with to determine the nature of the situations they are currently encountering and to act upon them. We provide a platform for modeling this process, mutually linking a variety of information, such as text information, sensor information, speech information, and image information, as phenomena, organizing the information as appropriate for the situation and usage scenario, structuring the information, and retrieving information.

3. Interaction

Dialog between human does not always follow predetermined scenarios. When human talk, they assess each others' situations, identify which information elements make up those situations, and mutually supplement each others' information elements. RECAIUS reproduces this dialog model using AI. First, it selects and orders the dialog elements necessary for individual work patterns from a stock of standard dialog elements. The dialog platform determines which dialog elements contain information and which lack information, and promotes dialog aimed at gathering missing information. It rapidly creates highly flexible interaction systems that do not need to be expressed with IF-THEN rules to cover all dialog situations, as is done in the conventional dialog approach.

Solutions Book 2018-2019